Over 150.000 businesses have put their trust in Freshworks CRM.


Prevent the Confusion of Leads

Reach out to each lead with an exhaustive content and informative text.

  • 360° Customer profile view.
  • Lead scoring
  • Auto-assigning leads
  • Notes, Tasks, Appointments, Files
  • Smart forms

Analyse and Predict your Sales with Detailed Reports

Analyze sales numbers, your agents and sales campaigns carefully. Make reports to figure out how to turn your sales apps into best versions of them.

  • Customize reports.
  • View sales reports visually
  • Make income analysis
  • Get sales cycle and velocity reports.
  • View sales activity and Trendline reports
  • Report scheduling

View Deals Up Close and Close Them Faster

Organize, analyze, prioritize and close deals faster.

  • Visual pipeline
  • Simple drag-and-drop navigation
  • Action-oriented follow-ups
  • One CRM, multiple pipelines
Freshworks CRM

Integrate your Favorite Apps with Freshworks CRM

Freshsales helps you synchronize data from your favorite applications, so that you can unify best of each tools on one platform.

  • Freshworks Ecosystem
  • Google Calendar
  • Zapier
  • Freshsales for Web
  • MailChimp





per user per month, billed annually

For small and fast growing businesses that need an all-in-one CRM

1,000 Active Contacts

Contact, Account, & Deal management

Contact Lifecycle Stages

Live Chat & Facebook Messenger

Web Forms

Website Tracking

Built-in Phone & Email

2-way Email Sync & Team Inbox

Predictive Contact Scoring FREDDY

1 Custom Domain

Lists and Segments

Drag-and-drop Journey Builder

5 Active Marketing Journeys

Visual Sales Pipeline

Collaboration with Slack

20 Workflows

5 Sales Sequences

Custom Reports & Dashboards

Migration from other CRMs

Mobile App

Freshdesk Integration

Freshworks Marketplace



per user per month, billed annually

Best for larger teams that want to scale and build efficiency

Growth Plan All Features

3,000 Active Contacts

Lead Gen Bot FREDDY

Answer Bot FREDDY

WhatsApp & Apple Business Chat

Conference Calling

Smart Matches FREDDY

Offline Events

10 Custom Domains

Advanced Custom Fields

Behavioral Segmentation

20 Active Marketing Journeys

Marketing Reply Tracking

10 Multiple Sales Pipelines

Deal Insights FREDDY

Product Catalog

50 Workflows

10 Sales Sequences

50 Custom Roles

Territory Management

Sales Teams

Sales Goals

Offline Mode on Mobile App



per user per month, billed annually

Built for enterprises who need customization and control

Pro Plan All Features

5,000 Active Contacts

Auto-profile Enrichment

Call Recording Opt-in & Opt-out

Queue Callback (Virtual Hold)

Holiday Routing

25 Custom Domains

Custom Sales Activities

10 Custom Modules

Field-level Permissions

Deal Teams

Audit Logs

100 Active Marketing Journeys

Marketing Transactional Emails

Sales Forecasting

Forecasting Insights FREDDY

100 Workflows

25 Sales Sequences

100 Custom Roles

Advanced Metrics

Dedicated Account Manager