360° CUSTOMER PROFILE
Collect all data about your customers in one place to improve your service processes. Know everything about your end users and be there for them at every touchpoint of the service cycle.
MULTI-CHANNEL COMMUNICATION
EXPAND YOUR COMMUNICATION CHANNELS WITH YOUR CUSTOMERS
Combine all communication tools in one environment to provide a seamless end-user experience. Personalize your communication with your customers through their preferred channels, including phone, email, messaging apps, or self-service portal.
CONTACT CENTER
Boost the efficiency of your contact center using Creatio’s service tools. Simplify all contact center processes using case management, agent desktop, low-code features, and smart tools.
ITSM SOLUTIONS FOR BUSINESSES
ITSM SOLUTIONS FOR BUSINESSES
Utilize Creatio’s effective tools to automate all core processes, including changes, events, issues, service levels, and configuration management, for managing and enhancing complex ITSM processes.
ITSM ALL FEATURES
- Unified customer database
- Multi-channel communication
- Contact center
- Business Process Management
- Case Management
- Issue management
- Change management
- Release management
- Service catalog
- Service level management
- Configuration management
- Knowledge Management
- Synchronization and integration
CUSTOMER SUPPORT CENTER ALL FEATURES
- 360° customer view
- Multi-channel communication
- Contact center
- Case Management
- Knowledge Management
- Service catalog
- Business Process Management
- Synchronization and integration
Completed Corporate Projects
300+ Projects
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Thousands of businesses trust CREATIO to deliver a flawless customer experience in customer touch processes.
