Over 20,000 businesses trust Freshservice.

With Freshservice, modernize other business functions with an easy-to-use and configure IT helpdesk solution.

20.000+

Trusted by Active Businesses

KEY FEATURES

IT Helpdesk

Create a simple, efficient, clockwork system that’s fully customizable to your company’s needs.

  • Incident Management
  • SLA Management
  • Knowledge Management
  • Service Catalog
  • Automation
  • Self Service Portal
  • Team Chat

IT Project Management

Organize individual and team workflows and collaborate easily in real-time with teammates and between teams.

  • Task Management
  • Real-time Project Dashboard
  • Integrated ITSM Platform

IT Asset Management

Comprehensive asset management features ensure you never lose an asset or forget to renew a contract again.

  • Inventory Management
  • Configuration Management
  • Asset Lifecycle Management
  • Contract Management

Reporting

Advanced metrics provide a continuous insight that allows you to boost performance, identify issues, and plan based on achievements.

  • Ready Reports
  • Custom Reports
  • Cross-module Reports
  • Interactive Visualizations
  • Natural Language Query

PACKAGES

STARTER

For getting started

Included Features
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Access Controls Starter
  • Analytics Starter
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions per month per account

GROWTH

For growing businesses across their LOBs

Included Features
  • Service Catalog
  • Asset Management – Includes 100 managed assets
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP (Managed Service Provider) Mode
  • Multiple SLAs (Service Level Agreements)
  • Business Rules
  • Approval Workflows
  • Business Hours
  • 2000 Orchestration transactions per month per account

PRO

For Enterprise-grade support

Included Features
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS (Software as a Service) Management ADD-ON
  • Software License Management
  • Contract Management
  • Alert Management
  • Analytics Pro
  • Access Controls Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions per month per account

ENTERPRISE

Service management solution for enterprises

Included Features
  • Freddy Virtual Agent for MS Teams and Slack with 2000 suggestions per month per account BETA
  • Freddy Agent Assist BETA
  • Sandbox
  • Audit Logs
  • Dedicated Customer Success Manager
  • 20,000 Orchestration transactions per month per account.

Completed Corporate Projects

300+ Projects

Your Freshservice IT Support Software!

The easiest IT tool! Modernize your IT structure with the smart, user-friendly, cloud-based FreshService.

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