GENERAL FEATURES
GENERAL FEATURES
Email Notifications (Ticket)
Automatically convert incoming emails into Tickets, track, prioritize, and resolve them from a single platform.
Chat and Messaging
Respond to your messages from channels like WhatsApp, Facebook Messenger, and Apple Business Chat from the same platform.
Cloud-Based Call Center
Answer your phone calls from within Freshdesk with the cloud-based call center.
Website and Self-Service
Add features like FAQs, Chatbots, and Knowledge Base to your website for your customers to quickly find answers to their questions.
Social Media
Monitor your notifications from channels like Facebook, Twitter with the AI-supported social monitor.
Provide instant support from all channels.
Self-service is more than just an FAQ on your website.
Freshdesk can assist your customers on their most preferred channels, whenever they want. You can offer self-service through the knowledge base, web widget, chat, messaging, bots, and even over the phone!
Increase your team’s efficiency
Let Freshdesk handle repetitive tasks and cross-channel communication organization, and you enjoy the time you save.
Prioritize, assign, resolve, report.
Let Omniroute handle all your assignments!
Omniroute automatically assigns phone calls, chat messages, and tickets to the right representatives in your team. Considering the workloads of agents, it smartly optimizes the agent’s efficiency.
Monitor your customer support performance holistically.
With the Omnichannel Dashboard, oversee your team’s performance across channels at a glance. If there’s a sudden increase in the number of issues in a channel, redirect the problems to the right agents who can help handle the extra load.
PACKAGES
Completed Corporate Projects
300+ Projects
Your sales team needs a better CRM!
Freshsales is a fully-featured sales CRM that integrates with your phone and email, tracks user behaviors, and has many features such as lead scoring, opportunity management.
