AI-Powered Multi-Channel Single Solution

Enhance customer experience and agent productivity with artificial intelligence. Seamless multi-channel single solution for knowledge base, chat-supported assistance, and request management.

GENERAL FEATURES

Cross-Channel Support

Provide an integrated customer support experience across all your communication channels.

Intelligent Chatbots

Respond quickly to customer inquiries with Freddy AI-powered bots.

Proactive Customer Engagements

Improve customer experience by customizing customer journeys.

Integrations and API Support

Increase efficiency by providing seamless integration between different systems and applications.

Analytics and Reporting

Monitor and improve your support operations with real-time data.

AI-Powered Knowledge Base

Automate your knowledge base across multiple channels to reduce wait times and increase resolution rates. Freshbots powered by Freddy knowledge base operate on various platforms, enabling customers to find answers everywhere. Freshbots handle up to 70% of conversations, allowing your team to focus on more important tasks.

Unified Agent Workspace

Boost agent productivity by enabling agents to quickly provide personalized service. View all customer interactions from various channels in one place. Freddy Copilot is a continuously active assistant that can be used to suggest responses, recommend actions, and summarize events.

Advanced Demand Management

Enable seamless collaboration between teams. Reach out to your colleagues quickly to resolve customer issues. Get organized quickly. Build the ideal team. Track responsibility. Advanced demand management gathers all information in one place, allowing for easy tracking of progress and ensuring that no one falls behind on their tasks.

Proactive Insights

Make faster, smarter decisions. Freddy Insights, powered by artificial intelligence, proactively analyzes performance data to increase efficiency and identify potential issues in advance. Freddy Insights not only recommends corrective actions but also assists in their implementation.

PACKAGES

GROWTH

For Fast Growth

Included

Omnichannel

  • Web widget
  • Messaging channels
  • Email

Self-Service

  • Customer portal
  • Knowledge base
  • Chatbots

Conversational Engagement

  • Unified agent inbox
  • Conversation switch
  • Proactive support journeys and campaigns

Ticketing

  • Agent collision detection
  • Custom agent status

Administrator Capabilities

  • Collaboration – Threads and tasks
  • Customizable contact, conversation and ticket properties

Contacts and Account Management

  • Customer 360 – Contact events tracking and lifecycle

Dashboard and Analytics

  • APIs – Report extraction, conversations, tickets
  • Reports – Curated and custom
  • Standard real-time dashboard

Security and Privacy

  • Role-based access control
  • Single sign-on

PRO

For High Performance

Included

Everything in Growth, plus:

Omnichannel

  • Bring your own channel (BYOC)
  • Bring your own telephony (BYOT)

Self-Service

  • Multilingual knowledge base
  • Article versioning
  • Full portal customization
  • Community forums

Conversational Engagement

  • Multilingual conversations

Ticketing

  • Ticket templates
  • Canned forms
  • Dynamic ticket fields (sections)
  • Advanced custom fields

Contacts and Account Management

  • User targeting

Administrator Capabilities

  • Multilingual CSAT
  • Business hours – Global, multiple, group specific
  • Assignment – Intelliassign, round robin, and load balanced
  • Multiple SLA policies
  • Parent-child ticketing
  • Dynamic email notifications
  • Multiple products
  • Collaborators
  • Custom objects

Dashboard and Analytics

  • Custom real-time dashboards
  • Agent availability dashboard

ENTERPRISE

For Enterprise-Grade Support

Included

Everything in Pro, plus:

Self-Service

  • Approval workflow
  • Flexible knowledge base hierarchy

Ticketing

  • Agent shifts
  • Out of office scheduler

Administrator Capabilities

  • Sandbox for ticketing
  • Audit logs
  • Skill based assignment

Dashboard and Analytics

  • Custom object analytics

Security and Privacy

  • JWT authentication
  • Allowed domains
  • IP whitelisting
  • HIPAA
  • PCI compliance

Completed Corporate Projects

300+ Projects

Customer Service Suite

An all-in-one, easy-to-use, multi-channel customer service solution with artificial intelligence support.

Demo İsteyin

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