“Freshcaller is Revolutionizing Call Centers in the Healthcare and Hospitality Sectors”

Freshcaller“A cloud-based solution that allows you to establish helplines in more than 90 countries, enabling you to operate effortlessly over the internet without the need for software or hardware installations.” “A call center system.” “Health tourism.” “It offers numerous advantages for businesses operating in diverse sectors such as healthcare and hospitality. If you are a hospital or hotel owner, or if you are searching for a call center system for your own business, let’s take a closer look at these specific advantages for you.”

“What Are the Key Advantages Freshcaller Offers to These Businesses?”

“If you own a healthcare center, Freshcaller” “Voice Artificial Intelligence Bots will greatly simplify your tasks.” “Through these bots, your patients can find answers to many questions they need to ask patient representatives by consulting artificial intelligence bots themselves.” “This also relieves representatives of heavy workloads, ensures smooth workflow, and saves time.” “Freshcaller provides excellent call center solutions for health tourism.”

“Prioritize Callbacks with Freshcaller”

“As a hospital operator,” “As a hospital operator, with Freshcaller’s ‘Prioritize Callbacks’ feature, you can give priority to patients with more urgent needs when scheduling callback appointments for patients waiting in line.” “If you are a hotel operator, while addressing the requests of a customer with a more urgent complaint, your customer with a less urgent request will be placed on hold to be called back later.” “This way, in both scenarios, the person with a higher priority will have their issue resolved.”

“Call Recording with Freshcaller”

Freshcaller call recording feature, which is one of the most important features of the product are among the issues we need to talk about. “By utilizing call recordings of interactions with customers or patients, you can assess whether your representatives are assisting the callers adequately and, furthermore, analyze the past requests and issues of the callers.” “Subsequently, using the data acquired, mentoring customer or patient representatives becomes an excellent option.”

“You can integrate Freshcaller and Freshdesk.”

“Lastly, if you are a hospital or hotel owner, the integration of Freshcaller and Freshdesk, which is a favorite feature for many businesses, will assist your business in achieving its goals in both scenarios.” “With this integration, when a patient or customer calls, you can see the history of previous conversations with that person and what types of requests or complaints they have made in the past.” “This way, you can establish effective communication with the person in front of you without having to ask the same questions again or put them on hold.”

“So, What Sets Freshcaller Apart from its Alternatives?”

“With its easy setup, user-friendly interface, and a plethora of features to streamline your operations, Freshcaller is undoubtedly the right choice for reaching out to your customers and staying in touch with them.” “So, what sets Freshcaller apart from other call center systems in the market?” “For example, from its close competitor Zendesk Talk?” “Freshcaller outshines its close competitor Zendesk Talk in many areas. Let’s take a closer look at what these are together:”

1. “First and foremost, Freshcaller is an application that can be set up independently of the support system Freshdesk.” “However, its close competitor, Zendesk Talk, can only operate if you also purchase the Zendesk support software.” “This means businesses would have to spend twice on applications.” “Additionally, you can log in to Freshcaller without being a member of Freshdesk, and if you wish, you can later register for Freshdesk to integrate your call center system with the support system.”
2. “Freshcaller call center system has an independent pricing plan separate from the support system Freshdesk.” “When you want to upgrade to a larger call center package in Freshcaller, you can do so without having to change your Freshdesk package.” “However, in Zendesk Talk, you cannot make this upgrade without also updating the Zendesk support system, meaning you have fewer options as the customer.”
3. “Freshcaller has a large system powered by artificial intelligence and many features such as Voice Bots, speech-enabled IVR, which is a significant deficiency not found in Zendesk.”

“In light of all the features and advantages we’ve mentioned above, if you operate an organization in the healthcare, hospitality, or retail sector, our experts are unanimous in recommending Freshcaller as the right call center solution for your institution.” “If you would like to learn more about Freshcaller and its integrations or consult with our experts, “you can easily reach us here.“