Emlak Konut, a leading brand in the construction industry that has been pioneering urbanization in Turkey since its establishment in 1953, is committed to enhancing people’s quality of life by building comfortable, environmentally friendly, and modern cities as part of its corporate vision. Along with this fundamental goal, Emlak Konut has been the architect of many innovative practices in the industry. Emlak Konut kuruluşundan beri artan ivmesi, insan odaklı kurum felsefesi ve geldiği noktadaki konumu itibariyle yarınlara güçlü adımlarla yürüyor. This country is getting closer every day to its goal of becoming a global player to be proudly mentioned.

Emlak Konut, a well-established real estate company with over 50 years of experience in the industry, was facing challenges in supporting its foreign customers. Only two people could handle the WhatsApp communication with foreign customers, whether from mobile or desktop This significant deficiency in customer service was hindering their efficiency To solve this problem, Emlak Konut decided to benefit from our company’s consulting services.

Under our company’s guidance, the integration of Freshchat with WhatsApp was implemented. With this integration, messages sent by foreign customers through WhatsApp and Facebook Messenger could be viewed in a unified interface on the Emlak Konut website. Additionally, these messages were previously limited to the control of only two employees in the company. However, after the integration, they could be viewed and managed by a team of 15 people simultaneously. 

One of the most enjoyable aspects was the ability to manage communications even outside the office using the Freshchat mobile application. As a result, Emlak Konut became capable of responding to foreign customer requests from Facebook Messenger, WhatsApp, and their website at any time. Moreover, thanks to the unique structure of Freshchat, the history of the conversations could be stored, and all team members could access them for reference. 

Messages were assigned to the correct employees based on their languages, enabling appropriate responses to be given to messages in different languages.  

Emlak Konut’s employees prioritizing customer satisfaction and aiming to be accessible to them at all times successfully achieved all these improvements using Freshchat. If you also want multiple users to manage the messages received on your company’s WhatsApp even when they are on the move you can contact us here .