GENERAL FEATURES
GENERAL FEATURES
Cross-Channel Support
Provide an integrated customer support experience across all your communication channels.
Intelligent Chatbots
Respond quickly to customer inquiries with Freddy AI-powered bots.
Proactive Customer Engagements
Improve customer experience by customizing customer journeys.
Integrations and API Support
Increase efficiency by providing seamless integration between different systems and applications.
Analytics and Reporting
Monitor and improve your support operations with real-time data.
AI-Powered Knowledge Base
Automate your knowledge base across multiple channels to reduce wait times and increase resolution rates. Freshbots powered by Freddy knowledge base operate on various platforms, enabling customers to find answers everywhere. Freshbots handle up to 70% of conversations, allowing your team to focus on more important tasks.
Unified Agent Workspace
Boost agent productivity by enabling agents to quickly provide personalized service. View all customer interactions from various channels in one place. Freddy Copilot is a continuously active assistant that can be used to suggest responses, recommend actions, and summarize events.
Advanced Demand Management
Enable seamless collaboration between teams. Reach out to your colleagues quickly to resolve customer issues. Get organized quickly. Build the ideal team. Track responsibility. Advanced demand management gathers all information in one place, allowing for easy tracking of progress and ensuring that no one falls behind on their tasks.
Proactive Insights
Make faster, smarter decisions. Freddy Insights, powered by artificial intelligence, proactively analyzes performance data to increase efficiency and identify potential issues in advance. Freddy Insights not only recommends corrective actions but also assists in their implementation.
PACKAGES
Completed Corporate Projects
300+ Projects
Freshdesk Omni
An all-in-one, easy-to-use, multi-channel customer service solution with artificial intelligence support.
