Luca Software is an accounting software project developed by TÜRMOB-TESMER in 2005. It was created using web-based and centralized system technology to provide freelance accountants and financial consultants with an international-standard working environment With the support of TÜRMOB members, Luca Software made significant progress in just five years and became a recognized brand in the market.

Luca offers the possibility of working independently of time and location, enabling users to provide faster service to their customers. It reduces the investment costs of professionals in information technology.

The company serves a large number of members and users. Previously, they had no program for customer management. As Peranet, we offered Luca Software experts our Freshdesk service. introducing them to various solution suggestions ranging from email and social media management to support services.

Having worked on accounting applications for many years, Luca Software serves a large number of members and users. The company lacked the means to efficiently manage email and customer relations traffic. Luca Software approached us for assistance in this matter. We introduced the company to our Freshdesk service. We performed the standard installation of the product and created an email channel. We enabled the aggregation of incoming emails into a common pool and their management through a single channel.

We installed a widget window on the company’s webpage. Users visiting the page now encounter the “Contact Us” window before creating a support request. This is followed by an easy support request registration process. This allows for measurements regarding which customer received how many support requests, which representative handled them, how long it took for the solution to be provided, or when it will be resolved. Additionally, customers can now access solution suggestions for support requests through the “Frequently Asked Questions” section. The “Frequently Asked Questions” section contains very detailed information. This section contains detailed information, allowing customers to easily find satisfying answers to their questions.

We designed a custom screen for the company. Through this screen, it is possible to access information such as which requests the customer representative is working on, how many solutions have been provided from which group, etc Various graphics and figures support this screen. Feedback from customers is also viewable. SLA times and requests are also presented on this screen. Work distribution among teams and the solutions generated can also be examined. When a support request is resolved, customers can provide ratings. This allows for the measurement of customer satisfaction.

Luca Software’s social media accounts were linked through Freshdesk. Notifications received through these accounts are aggregated in a common pool. We also established a dedicated forum system for the company. In this forum system, customers can communicate with each other. Automated response robots are also present in the forum system. These automated robots can also respond to support requests. We also provided support for the company to access mathematical analyses. Invoices, resolved or transferred support requests, weekly reports containing performance data of customer representatives can be obtained. Freshchat, Freshcaller, email, forum, social media, chat, and widget applications can all work together in integration. If you require professional support for your company’s customer management, operations, and reporting processes, we invite you to explore our solution suggestions.