“As you are aware, customer interaction and support have become more crucial than ever for the success and reputation of companies today.” “Furthermore, in a globalizing world, numerous Turkish-origin companies are also providing services to foreign customers, and the interaction and customer support offered to them are just as important as the support provided to Turkish customers.” “For these two reasons, companies are turning to online messaging software because responding to customer messages individually has become nearly impossible.” “One of the most commonly used messaging platforms among companies that work with foreign customers is the popular product from Freshworks.” Freshchat. “If you are wondering why Freshchat is a suitable option for companies working with international customers, we highly recommend you continue reading our article.” “First and foremost, Freshchat’s ability to integrate with various messaging platforms, including WhatsApp, makes it a highly facilitative feature for companies that need to communicate with international customers.” Freshchat – Whatsapp “With its integration, you can engage in conversations with customers in dozens of different languages and provide responses in their native languages, catering to customers from different countries.” “This way, you can establish effective communication with customers and engage in productive sales activities.” “Another feature that becomes crucial when dealing with international customers is the ability to use Freshchat Messenger in languages such as Arabic, Italian, Japanese, and many more.” “Furthermore, this language feature can be customized based on the language used by the customer.”

“The software’s FAQ, or Frequently Asked Questions section, is also supported in multiple languages in the same manner.” “This way, the Freshchat FAQ page, where customers seek answers to their questions, can be configured in different languages according to the customer’s language, making it easier for customers to find answers to their queries.” “All of these features we’ve mentioned enable you to establish more accurate and effortless communication with your international customers, allowing them to build a deeper connection with your company. This is one of the most crucial aspects that concerns businesses in today’s world.” “For this reason, if you and your company are doing business with such customers, we highly recommend using the multilingual Freshchat as your messaging software.” If after reading this article “If you would like to learn more about Freshchat, you can ask our experts here.