Our text-based AI solutions are powered by Freshworks’ Freddy AI technology. These intelligent assistants provide instant answers to customer questions 24/7 on your website, support portals or messaging apps. They solve frequently asked questions, provide information about products or services, and manage end-to-end processes such as bookings or applications. Freddy AI is not just an answer engine; it is a continuously learning assistant that integrates with CRM data, personalizes its responses based on customer history, and ensures data integrity in your business processes.

Our voice AI agent technology is also revolutionizing customer service. Featuring advanced natural language processing and voice synthesis capabilities, this system establishes a one-on-one dialogue with the customer; it speaks, listens and understands like a human. It can answer incoming calls, answer questions, make appointments, provide directions or perform forms over the phone. Our solution can be easily integrated with Freshworks, Creatio, Zoho or any other CRM system your business uses, or it can be used as a standalone structure. This way, it adapts to your organization’s existing digital infrastructure while also providing a flexible and modular solution.