Our Solutions

E-Ticarette Her Temasta Kusursuz Müşteri Deneyimi

Throughout the shopping process, your customers want to reach you through many digital channels such as social media, e-mail, live support, WhatsApp, chatbot. Managing these touchpoints under a single roof and in an integrated manner not only facilitates communication, but also brings trust, loyalty and repeat purchases.

While your customer can send a message on WhatsApp, they can also comment on Instagram, send an email or connect to your live support line. This multi-channel communication, if not managed correctly, can lead to messy processes and inefficient operations.

With the solutions we offer as PeraNet, you can track customer complaints, order problems, refund requests and all other notifications through a single central system and provide a proactive support experience by automating solution processes.

CRM supports your marketing, sales and customer service processes with end-to-end automation. You can manage all processes from cargo integrations to stock management, customer segmentation to personalized campaigns from a single platform, making your business smarter, faster and more profitable.

  • Regardless of the e-commerce platform or ERP system you use, PeraNet solutions help you integrate easily.

  • You minimize errors, reduce operational costs, and enable your team to focus on more strategic work.

  • You can monitor the performance of your campaigns in real time, analyze which channel provides what kind of feedback, and see conversions in a single dashboard.

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