{"id":7017,"date":"2023-01-19T12:58:55","date_gmt":"2023-01-19T12:58:55","guid":{"rendered":"https:\/\/peranet.com.tr\/freshdesk-linked-tickets-incident-management\/"},"modified":"2023-09-28T09:31:42","modified_gmt":"2023-09-28T09:31:42","slug":"freshdesk-linked-tickets-incident-management","status":"publish","type":"post","link":"https:\/\/peranet.com.tr\/en\/freshdesk-linked-tickets-incident-management\/","title":{"rendered":"“Freshdesk Linked Tickets: Incident Management”"},"content":{"rendered":"

Freshdesk Linked Tickets <\/b>“We have gathered detailed information about it here.” “As a corporate company, imagine that you have encountered an issue on your website, and you have received numerous messages from customers who use your website regarding this matter.” “All customer representatives will individually attempt to deal with these messages. If you have five representatives, each of them will spend separate time learning what happened and providing accurate information to the customers.” “This also means an excessive amount of time and effort.” “Would you like to know how you can better manage the process with just one click in such situations?” If your answer is yes, you are probably interested in what we will tell you in the rest of our article.<\/span><\/p>\n

“Gather multiple tasks together with Linked Tickets.”<\/b><\/p>\n

So, here’s a little bit about Freshdesk Mint’s new feature<\/span>, Linked Tickets.<\/b> We want to talk about your vehicle. “As you may know, in Freshdesk, customer requests and complaints are stored in the system as messages called tickets.” New <\/span>Linked Tickets<\/b> “With this feature, as mentioned above, in a common crisis situation, you can gather multiple tickets on the same topic and link them to a main ticket called a tracker. You can also assign the task of handling this tracker to a representative.” “This way, the work that would have been done by five different people can be handled more efficiently by a designated individual.”<\/span><\/p>\n

“Get a handle on all topics at once with Linked Tickets.”<\/b><\/p>\n

“The assigned representative can enter status updates related to the issue in the main ticket (tracker) and then, to inform all representatives, can post a comment under the tracker, which will be sent to all the tickets linked to it, i.e., the representatives responsible for them.” Sonras\u0131nda g\u00fcncellenmi\u015f durumdan haberdar olan temsilciler, vakit kaybetmeden do\u011fru bilgiyi konuyla ilgili \u015fikayette bulunan m\u00fc\u015fterilerine bir t\u0131kla aktarabilirler. “This means saving time, and remember, especially in the business world, time is money, and saving time is as valuable as making money.”<\/span><\/p>\n

“With Freshdesk’s miraculous feature, you can easily ensure that work progresses faster and more efficiently without much effort, ultimately satisfying your customers.” “As a business owner, you would also be equally satisfied.” “As a business that conveys accurate information to customers in the right way, your reputation also strengthens in the eyes of your customers.” “If you would like to receive information about all Freshdesk features, including Linked Tickets, you can reach out to the Freshworks experts in our organization,” <\/span>You can talk about Linked Tickets<\/b> here<\/span><\/a> and clear your questions.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Freshdesk Linked Tickets “We have gathered detailed information about it […]<\/p>\n","protected":false},"author":8,"featured_media":6190,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[84],"tags":[],"class_list":["post-7017","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"\n"Freshdesk Linked Tickets: Incident Management" - PeraNet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/peranet.com.tr\/en\/freshdesk-linked-tickets-incident-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\""Freshdesk Linked Tickets: Incident Management" - PeraNet\" \/>\n<meta property=\"og:description\" content=\"Freshdesk Linked Tickets “We have gathered detailed information about it [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/peranet.com.tr\/en\/freshdesk-linked-tickets-incident-management\/\" \/>\n<meta property=\"og:site_name\" content=\"PeraNet\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-19T12:58:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-28T09:31:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/05\/blogk-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1506\" \/>\n\t<meta property=\"og:image:height\" content=\"824\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Umut MAZGAL\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Umut MAZGAL\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/en\\\/freshdesk-linked-tickets-incident-management\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/en\\\/freshdesk-linked-tickets-incident-management\\\/\"},\"author\":{\"name\":\"Umut MAZGAL\",\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/#\\\/schema\\\/person\\\/ee6d2fcea8af791802efb07bee962b64\"},\"headline\":\"“Freshdesk Linked Tickets: Incident Management”\",\"datePublished\":\"2023-01-19T12:58:55+00:00\",\"dateModified\":\"2023-09-28T09:31:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/en\\\/freshdesk-linked-tickets-incident-management\\\/\"},\"wordCount\":439,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/en\\\/freshdesk-linked-tickets-incident-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/peranet.com.tr\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/blogk-3.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/peranet.com.tr\\\/en\\\/freshdesk-linked-tickets-incident-management\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/en\\\/freshdesk-linked-tickets-incident-management\\\/\",\"url\":\"https:\\\/\\\/peranet.com.tr\\\/en\\\/freshdesk-linked-tickets-incident-management\\\/\",\"name\":\"\\\"Freshdesk Linked Tickets: Incident Management\\\" - 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