{"id":7519,"date":"2023-11-27T09:22:58","date_gmt":"2023-11-27T06:22:58","guid":{"rendered":"https:\/\/peranet.com.tr\/products\/freshworks\/customer-service-suite-customer-service-solution\/"},"modified":"2025-10-21T23:54:03","modified_gmt":"2025-10-21T20:54:03","slug":"freshdesk-omni","status":"publish","type":"page","link":"https:\/\/peranet.com.tr\/en\/products\/freshworks\/freshdesk-omni\/","title":{"rendered":"Freshdesk Omni – Customer Service Solution"},"content":{"rendered":"

AI-Powered Multi-Channel Single Solution<\/h3><\/h3><\/div><\/div><\/div>
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Enhance customer experience and agent productivity with artificial intelligence. Seamless multi-channel single solution for knowledge base, chat-supported assistance, and request management.<\/p>\n<\/div>

Free Demo<\/span><\/i><\/a><\/div><\/div><\/div><\/div><\/div>
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GENERAL FEATURES<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/h2><\/span>

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Cross-Channel Support<\/strong><\/h4><\/div>

Provide an integrated customer support experience across all your communication channels.<\/p>\n<\/div><\/div><\/div>

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Intelligent Chatbots<\/strong><\/h4><\/div>

Respond quickly to customer inquiries with Freddy AI-powered bots.<\/p>\n<\/div><\/div><\/div>

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Proactive Customer Engagements<\/strong><\/h4><\/div>

Improve customer experience by customizing customer journeys.<\/p>\n<\/div><\/div><\/div>

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Integrations and API Support<\/strong><\/h4><\/div>

Increase efficiency by providing seamless integration between different systems and applications.<\/p>\n<\/div><\/div><\/div>

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Analytics and Reporting<\/strong><\/h4><\/div>

Monitor and improve your support operations with real-time data.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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AI-Powered Knowledge Base<\/h2><\/div>

Automate your knowledge base across multiple channels to reduce wait times and increase resolution rates. Freshbots powered by Freddy knowledge base operate on various platforms, enabling customers to find answers everywhere. Freshbots handle up to 70% of conversations, allowing your team to focus on more important tasks.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Unified Agent Workspace<\/h2><\/div>

Boost agent productivity by enabling agents to quickly provide personalized service. View all customer interactions from various channels in one place. Freddy Copilot is a continuously active assistant that can be used to suggest responses, recommend actions, and summarize events.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Advanced Demand Management<\/h2><\/div>

Enable seamless collaboration between teams. Reach out to your colleagues quickly to resolve customer issues. Get organized quickly. Build the ideal team. Track responsibility. Advanced demand management gathers all information in one place, allowing for easy tracking of progress and ensuring that no one falls behind on their tasks.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Proactive Insights<\/h2><\/div>

Make faster, smarter decisions. Freddy Insights, powered by artificial intelligence, proactively analyzes performance data to increase efficiency and identify potential issues in advance. Freddy Insights not only recommends corrective actions but also assists in their implementation.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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PACKAGES<\/h2><\/span>
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GROWTH<\/p>\n<\/div>

For Fast Growth<\/span><\/p>\n<\/div><\/div><\/div><\/div>

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Free Trial<\/span>Free Trial<\/span><\/div><\/a><\/div>
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Included<\/h5><\/div>
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Omnichannel<\/strong><\/p>\n