More than 40,000 businesses trust Freshdesk Omnichannel.<\/p>\n<\/div>\n<\/div>\n<\/div><\/li>
reshdesk is the only “visionary” among CRM and customer interaction tools in the 2020 Gartner Magic Quadrant report!<\/p>\n<\/div>\n<\/div>\n<\/div><\/li><\/ul><\/div><\/div>
\n\n\n\n\n\nGENERAL FEATURES<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/h2><\/span><\/div><\/div><\/div><\/div><\/div><\/i>Email Notifications (Ticket)<\/h4><\/div>Automatically convert incoming emails into Tickets, track, prioritize, and resolve them from a single platform.<\/p>\n<\/div><\/div><\/div>
<\/i>Chat and Messaging<\/h4><\/div>Respond to your messages from channels like WhatsApp, Facebook Messenger, and Apple Business Chat from the same platform.<\/p>\n<\/div><\/div><\/div>
<\/i>Cloud-Based Call Center<\/h4><\/div>Answer your phone calls from within Freshdesk with the cloud-based call center.<\/p>\n<\/div><\/div><\/div>
<\/i>Website and Self-Service<\/h4><\/div>Add features like FAQs, Chatbots, and Knowledge Base to your website for your customers to quickly find answers to their questions.<\/p>\n<\/div><\/div><\/div>
<\/i>Social Media<\/h4><\/div>Monitor your notifications from channels like Facebook, Twitter with the AI-supported social monitor.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/div>Provide instant support from all channels.<\/h2><\/div>Self-service is more than just an FAQ on your website.<\/p>\n
Freshdesk can assist your customers on their most preferred channels, whenever they want. You can offer self-service through the knowledge base, web widget, chat, messaging, bots, and even over the phone!<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/div>Increase your team’s efficiency<\/h2><\/div>Let Freshdesk handle repetitive tasks and cross-channel communication organization, and you enjoy the time you save.<\/p>\n
Prioritize, assign, resolve, report.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/div>Let Omniroute handle all your assignments!<\/h2><\/div>Omniroute automatically assigns phone calls, chat messages, and tickets to the right representatives in your team. Considering the workloads of agents, it smartly optimizes the agent’s efficiency.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/div>Monitor your customer support performance holistically.<\/h2><\/div>With the Omnichannel Dashboard, oversee your team’s performance across channels at a glance. If there’s a sudden increase in the number of issues in a channel, redirect the problems to the right agents who can help handle the extra load.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/span>PACKAGES<\/h2><\/span><\/div><\/div><\/div><\/div><\/div>GROWTH OMNICHANNEL<\/p>\n<\/div>
GENERAL FEATURES<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/h2><\/span> Automatically convert incoming emails into Tickets, track, prioritize, and resolve them from a single platform.<\/p>\n<\/div><\/div><\/div> Respond to your messages from channels like WhatsApp, Facebook Messenger, and Apple Business Chat from the same platform.<\/p>\n<\/div><\/div><\/div> Answer your phone calls from within Freshdesk with the cloud-based call center.<\/p>\n<\/div><\/div><\/div> Add features like FAQs, Chatbots, and Knowledge Base to your website for your customers to quickly find answers to their questions.<\/p>\n<\/div><\/div><\/div> Monitor your notifications from channels like Facebook, Twitter with the AI-supported social monitor.<\/p>\n<\/div><\/div><\/div><\/div><\/div> Self-service is more than just an FAQ on your website.<\/p>\n Freshdesk can assist your customers on their most preferred channels, whenever they want. You can offer self-service through the knowledge base, web widget, chat, messaging, bots, and even over the phone!<\/p>\n<\/div><\/div><\/div><\/div><\/div> Let Freshdesk handle repetitive tasks and cross-channel communication organization, and you enjoy the time you save.<\/p>\n Prioritize, assign, resolve, report.<\/p>\n<\/div><\/div><\/div><\/div><\/div> Omniroute automatically assigns phone calls, chat messages, and tickets to the right representatives in your team. Considering the workloads of agents, it smartly optimizes the agent’s efficiency.<\/p>\n<\/div><\/div><\/div><\/div><\/div> With the Omnichannel Dashboard, oversee your team’s performance across channels at a glance. If there’s a sudden increase in the number of issues in a channel, redirect the problems to the right agents who can help handle the extra load.<\/p>\n<\/div><\/div><\/div><\/div><\/div> GROWTH OMNICHANNEL<\/p>\n<\/div>Email Notifications (Ticket)<\/h4><\/div>
Chat and Messaging<\/h4><\/div>
Cloud-Based Call Center<\/h4><\/div>
Website and Self-Service<\/h4><\/div>
Social Media<\/h4><\/div>
Provide instant support from all channels.<\/h2><\/div>
Increase your team’s efficiency<\/h2><\/div>
Let Omniroute handle all your assignments!<\/h2><\/div>
Monitor your customer support performance holistically.<\/h2><\/div>
PACKAGES<\/h2><\/span>