{"id":6786,"date":"2023-04-02T17:58:26","date_gmt":"2023-04-02T14:58:26","guid":{"rendered":"https:\/\/peranet.com.tr\/project-items\/sosyopix\/"},"modified":"2023-04-02T17:58:26","modified_gmt":"2023-04-02T17:58:26","slug":"sosyopix","status":"publish","type":"avada_portfolio","link":"https:\/\/peranet.com.tr\/en\/kurumsal-basari-hikayeleri\/sosyopix\/","title":{"rendered":"Sosyopix"},"content":{"rendered":"
\n

\"\"<\/p>\n

Customer : <\/strong>Sosyopix<\/p>\n

Date: <\/strong>2019<\/p>\n

Services: <\/strong> Digitalization of Support Processes<\/p>\n

Website:<\/strong> sosyopix.com<\/a><\/p>\n<\/div>

<\/div><\/div><\/div>

Status Assessment<\/h1><\/h5><\/div>
  • <\/i><\/span>
    Customer conversations from different channels were managed separately.<\/div><\/li>
  • <\/i><\/span>
    Customers\/potential customers were not distributed within the company according to their areas of expertise.<\/div><\/li>
  • <\/i><\/span>
    Many social media accounts were managed by one person, and potential customers could escape<\/div><\/li>
  • <\/i><\/span>
    There were issues with reporting and analysis<\/div><\/li>
  • <\/i><\/span>
    Internal conversations could not be tracked<\/div><\/li>
  • <\/i><\/span>
    Live support hours could not be adjusted according to working hours.<\/div><\/li><\/ul>

    Improvements<\/h1><\/h5><\/div>
    • <\/i><\/span>
      Localization for the Freshchat extension was done.<\/div><\/li>
    • <\/i><\/span>
      Freshchat appearance was made compatible with the website.<\/div><\/li>
    • <\/i><\/span>
      Company working hours were set for Freshchat.<\/div><\/li>
    • <\/i><\/span>
      Company working hours were set for Freshdesk.<\/div><\/li>
    • <\/i><\/span>
      Social media integration with Freshdesk was done.<\/div><\/li>
    • <\/i><\/span>
      Email integration with Freshdesk was done<\/div><\/li>
    • <\/i><\/span>
      Integration of Freshchat and Freshdesk applications with each other was done.<\/div><\/li><\/ul>

      Favorite Features<\/h1><\/h5><\/div>
      • <\/i><\/span>
        Categorization of support requests by customer sourceu<\/div><\/li>
      • <\/i><\/span>
        In-company chat with Freshconnect<\/div><\/li>
      • <\/i><\/span>
        Online instant support with Freshchat<\/div><\/li><\/ul><\/div><\/div>
        \n
        \n
        \n
        \n
        \n

        About the Company<\/h4>\n<\/div>\n
        \n
        \n

        Sosyopix is a service that prepares products in various special themes for you and your loved ones with the photos you carefully take, share on social media, or keep on your phone or computer, and delivers them to your address with delivery service.<\/p>\n

        According to Sosyopix, gifts are not only meant to be given on special occasions but to personalize every day. According to Sosyopix, gifts are not only meant to be given on special occasions but to personalize every day If Sosyopix gifts bring happiness, it is undeniable. What happens when these gifts carry traces from their owner and consist of their memories? It becomes 100% happiness Sosyopix brings excitement and happiness to both their users and loved ones.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

        \n
        \n
        \n
        \n
        \n

        About the Project<\/h4>\n<\/div>\n
        \n
        \n

        One of Sosyopix's most important units is customer relations Although it is called 'customer relations', they prefer to use the term 'user' instead of 'customer' for those who use Sosyopix. Each of them becomes a part of the work that Sosyopix loves and the happiness they want to create. . So much so that there are so many users who write, \"I broke up with my darling Sosyopix, I'm very sad, what should I do?\" They must have a very extraordinary communication to be so close to them, talking to them like friends.<\/p>\n

        Over time, the increase in information requests, demands, thanks, and suggestions via social media, phone, and email necessitated the recording of this information The reporting of this information and the accuracy of CRM analysis became very important for Sosyopix. Because they thought that the better the analysis reports, the better the quality of service Bu departman Sosyopix i\u00e7in b\u00f6ylesine \u00f6nemliyken de PeraNet ekibi Freshwork'\u00fc kullanarak i\u015f While this department was so important for Sosyopix, the PeraNet team significantly lightened their workload by using Freshworks. olduk\u00e7a hafifletti.<\/p>\n

        After meeting Freshworks, we determined the best solutions for Sosyopix together We started with Freshdesk and then integrated social media and email to categorize incoming emails. This categorization showed us the areas that needed improvement, and we immediately made the necessary interventions there. The Sosyopix team started using Freshconnect for written conversations among them, making all conversations easily accessible on a single screen. After that, we activated our live chat service on Freshchat, which allows their users to instantly reach Sosyopix.<\/p>\n

        They provide services to prepare their users' and loved ones' most beautiful moments and deliver them to their users, but the Sosypix team even explained how to pay electricity bills on Freshchat! \ud83d\ude0a<\/p>\n

        Automatic generation of reports and analysis in the CRM system, the ability to categorize users according to the reasons for reaching Sosyopix, the opportunity to instantly identify their shortcomings, and the ease of use, they believe that Freshworks services are a privilege for all companies. They also save time and manage their business operations through a single panel. We are also very happy that Sosyopix was the first customer of Freshworks in Turkey. \ud83d\ude0a<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":6266,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"portfolio_category":[104],"portfolio_skills":[],"portfolio_tags":[112],"class_list":["post-6786","avada_portfolio","type-avada_portfolio","status-publish","format-standard","has-post-thumbnail","hentry","portfolio_category-success-stories","portfolio_tags-e-commerce"],"yoast_head":"\nSosyopix - PeraNet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/peranet.com.tr\/project-items\/sosyopix\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sosyopix - PeraNet\" \/>\n<meta property=\"og:url\" content=\"https:\/\/peranet.com.tr\/project-items\/sosyopix\/\" \/>\n<meta property=\"og:site_name\" content=\"PeraNet\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-02T17:58:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/indir-2.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/project-items\\\/sosyopix\\\/\",\"url\":\"https:\\\/\\\/peranet.com.tr\\\/project-items\\\/sosyopix\\\/\",\"name\":\"Sosyopix - PeraNet\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/project-items\\\/sosyopix\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/project-items\\\/sosyopix\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/peranet.com.tr\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/sosyopix-1.jpg\",\"datePublished\":\"2023-04-02T14:58:26+00:00\",\"dateModified\":\"2023-04-02T17:58:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/project-items\\\/sosyopix\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/peranet.com.tr\\\/project-items\\\/sosyopix\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/project-items\\\/sosyopix\\\/#primaryimage\",\"url\":\"https:\\\/\\\/peranet.com.tr\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/sosyopix-1.jpg\",\"contentUrl\":\"https:\\\/\\\/peranet.com.tr\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/sosyopix-1.jpg\",\"width\":1800,\"height\":716},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/project-items\\\/sosyopix\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Anasayfa\",\"item\":\"https:\\\/\\\/peranet.com.tr\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Portfolio\",\"item\":\"https:\\\/\\\/peranet.com.tr\\\/project-items\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Sosyopix\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/#website\",\"url\":\"https:\\\/\\\/peranet.com.tr\\\/\",\"name\":\"PeraNet\",\"description\":\"\u0130\u015finize seviye atlat\u0131n\",\"publisher\":{\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/peranet.com.tr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/#organization\",\"name\":\"PeraNet\",\"url\":\"https:\\\/\\\/peranet.com.tr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/peranet.com.tr\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/peranet-600px-logo.png\",\"contentUrl\":\"https:\\\/\\\/peranet.com.tr\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/peranet-600px-logo.png\",\"width\":600,\"height\":126,\"caption\":\"PeraNet\"},\"image\":{\"@id\":\"https:\\\/\\\/peranet.com.tr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/peranet-bilgi-teknolojileri\\\/\",\"https:\\\/\\\/www.instagram.com\\\/peranetbt\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Sosyopix - PeraNet","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/peranet.com.tr\/project-items\/sosyopix\/","og_locale":"en_US","og_type":"article","og_title":"Sosyopix - PeraNet","og_url":"https:\/\/peranet.com.tr\/project-items\/sosyopix\/","og_site_name":"PeraNet","article_modified_time":"2023-04-02T17:58:26+00:00","og_image":[{"url":"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/indir-2.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/peranet.com.tr\/project-items\/sosyopix\/","url":"https:\/\/peranet.com.tr\/project-items\/sosyopix\/","name":"Sosyopix - PeraNet","isPartOf":{"@id":"https:\/\/peranet.com.tr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/peranet.com.tr\/project-items\/sosyopix\/#primaryimage"},"image":{"@id":"https:\/\/peranet.com.tr\/project-items\/sosyopix\/#primaryimage"},"thumbnailUrl":"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/06\/sosyopix-1.jpg","datePublished":"2023-04-02T14:58:26+00:00","dateModified":"2023-04-02T17:58:26+00:00","breadcrumb":{"@id":"https:\/\/peranet.com.tr\/project-items\/sosyopix\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/peranet.com.tr\/project-items\/sosyopix\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/peranet.com.tr\/project-items\/sosyopix\/#primaryimage","url":"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/06\/sosyopix-1.jpg","contentUrl":"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/06\/sosyopix-1.jpg","width":1800,"height":716},{"@type":"BreadcrumbList","@id":"https:\/\/peranet.com.tr\/project-items\/sosyopix\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Anasayfa","item":"https:\/\/peranet.com.tr\/en\/"},{"@type":"ListItem","position":2,"name":"Portfolio","item":"https:\/\/peranet.com.tr\/project-items\/"},{"@type":"ListItem","position":3,"name":"Sosyopix"}]},{"@type":"WebSite","@id":"https:\/\/peranet.com.tr\/#website","url":"https:\/\/peranet.com.tr\/","name":"PeraNet","description":"\u0130\u015finize seviye atlat\u0131n","publisher":{"@id":"https:\/\/peranet.com.tr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/peranet.com.tr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/peranet.com.tr\/#organization","name":"PeraNet","url":"https:\/\/peranet.com.tr\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/peranet.com.tr\/#\/schema\/logo\/image\/","url":"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/07\/peranet-600px-logo.png","contentUrl":"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/07\/peranet-600px-logo.png","width":600,"height":126,"caption":"PeraNet"},"image":{"@id":"https:\/\/peranet.com.tr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/peranet-bilgi-teknolojileri\/","https:\/\/www.instagram.com\/peranetbt\/"]}]}},"_links":{"self":[{"href":"https:\/\/peranet.com.tr\/en\/wp-json\/wp\/v2\/avada_portfolio\/6786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peranet.com.tr\/en\/wp-json\/wp\/v2\/avada_portfolio"}],"about":[{"href":"https:\/\/peranet.com.tr\/en\/wp-json\/wp\/v2\/types\/avada_portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/peranet.com.tr\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/peranet.com.tr\/en\/wp-json\/wp\/v2\/comments?post=6786"}],"version-history":[{"count":0,"href":"https:\/\/peranet.com.tr\/en\/wp-json\/wp\/v2\/avada_portfolio\/6786\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peranet.com.tr\/en\/wp-json\/wp\/v2\/media\/6266"}],"wp:attachment":[{"href":"https:\/\/peranet.com.tr\/en\/wp-json\/wp\/v2\/media?parent=6786"}],"wp:term":[{"taxonomy":"portfolio_category","embeddable":true,"href":"https:\/\/peranet.com.tr\/en\/wp-json\/wp\/v2\/portfolio_category?post=6786"},{"taxonomy":"portfolio_skills","embeddable":true,"href":"https:\/\/peranet.com.tr\/en\/wp-json\/wp\/v2\/portfolio_skills?post=6786"},{"taxonomy":"portfolio_tags","embeddable":true,"href":"https:\/\/peranet.com.tr\/en\/wp-json\/wp\/v2\/portfolio_tags?post=6786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}