{"id":6783,"date":"2023-04-03T07:06:08","date_gmt":"2023-04-03T04:06:08","guid":{"rendered":"https:\/\/peranet.com.tr\/project-items\/iz-technology-service\/"},"modified":"2023-09-22T13:56:26","modified_gmt":"2023-09-22T13:56:26","slug":"iz-technology-service","status":"publish","type":"avada_portfolio","link":"https:\/\/peranet.com.tr\/en\/kurumsal-basari-hikayeleri\/iz-technology-service\/","title":{"rendered":"IZ TECHNOLOGY SERVICE"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-reading-box-container reading-box-container-1\" style=\"--awb-title-color:var(--awb-color8);--awb-margin-top:0px;--awb-margin-bottom:20px;\"><div class=\"reading-box\" style=\"background-color:var(--awb-color2);border-width:1px;border-color:rgba(226,226,226,0);border-left-width:3px;border-left-color:var(--primary_color);border-style:solid;\"><div class=\"reading-box-additional\"><strong>Customer:&nbsp;<\/strong> Iz Technology Service<\/p>\n<p><strong>Date:&nbsp;<\/strong>2020<\/p>\n<p><strong>Services<\/strong><\/p>\n<ul>\n<li>\n<ul>\n<li>Digitalization of Sales Processes<\/li>\n<li>Digitalization of Customer Management Processes<\/li>\n<li>Digitalization of Project Management Processes<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Website: <\/strong><a href=\"https:\/\/www.izteknolojiservisi.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">izteknolojiservisi.com<\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-five\" style=\"--awb-sep-color:var(--awb-color5);\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h1>Status Assessment<\/h1><\/h5><\/div><ul style=\"--awb-margin-bottom:35px;--awb-iconcolor:var(--awb-color5);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">The company had no CRM infrastructure.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Tracking of customers from different communication channels (Facebook, WhatsApp, Google Ads, Website contact form, etc.) was managed in different environments.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">There were no quote templates.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Repair and labor costs were communicated verbally to customers.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Documents such as photos and notes related to repair and labor could not be backed up.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">There was no tracking related to products and labor.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Data about customers visiting the website could not be measured<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">There was no Chat icon on the site<\/div><\/li><\/ul><div class=\"fusion-title title fusion-title-2 sep-underline sep-solid fusion-title-text fusion-title-size-five\" style=\"--awb-sep-color:var(--awb-color5);\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h1>Improvements<\/h1><\/h5><\/div><ul style=\"--awb-margin-bottom:35px;--awb-iconcolor:var(--awb-color5);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span style=\"color: #800000;\">Zoho CRM<\/span> infrastructure was established, allowing all customers from different channels to be collected in a single pool, classified, and managed.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>With <span style=\"color: #800000;\">Zoho CRM<\/span>, tracking and measurement of activities related to customers became possible.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span style=\"color: #800000;\">Zoho CRM<\/span>, it became possible to track at which stage the sales were and how much was sold to each customer.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span style=\"color: #800000;\">Zoho CRM API,<\/span> service stages could be automatically communicated to customers via SMS.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Expenses for advertising campaigns on Google Ads and Facebook Lead Ads could be tracked.<\/div><\/li> <li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">A quote template was prepared and made easily email-ready<\/div><\/li>. <li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Modules showing the stages of repairs and labor were created to enable customers to see at which stage the repair and labor were (job order module).<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span style=\"color: #800000;\">Zoho Social<\/span> was used to monitor all social media accounts from a single platform.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>With <span style=\"color: #800000;\">Zoho Sales IQ<\/span>, a chat icon was added to the website, allowing website visitors to have live chat and call options. In this way, those who entered the website were able to Live Chat and call with representatives.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>The time spent by customers on the website was measured using <span style=\"color: #800000;\">Zoho Sales IQ.<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Detailed reports on user performance and customer tracking were made possible with <span style=\"color: #800000;\">Zoho Analytics<\/span>.<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-title title fusion-title-3 sep-underline sep-solid fusion-title-text fusion-title-size-five\" style=\"--awb-sep-color:var(--awb-color5);\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h1>Favorite Features<\/h1><\/h5><\/div><ul style=\"--awb-margin-bottom:35px;--awb-iconcolor:var(--awb-color5);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Zoho CRM<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Zoho Sales IQ<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Zoho Analytics<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Zoho Social<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Google Ads \u2013 CRM Integration<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Facebook Ads \u2013 CRM Integration<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"special-heading\">\n<h4>About the Company<\/h4>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>IZ Technology Service is a technical service company that provides technological support to consumers and brands with 30 years of experience.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"special-heading\">\n<h4>About the Project<\/h4>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>Before working with us, the company did not have a proper CRM system and lacked a system to track and record their customers, which was overshadowing IZ Technology Service&#8217;s customer-centric approach. With Zoho CRM, we found a solution to this problem, and the company achieved many improvements, including a well-functioning CRM system.<\/p>\n<p>For Iz Teknoloji, customers are always at the forefront. However, they did not have a CRM system&nbsp; suitable for their structure and there was no structure where they could track and manage records. Peranet found a solution to these problems with Zoho CRM. Thanks to Zoho CRM, they would be able to manage and track their customers in an international system, and at the same time, they would have a structure specific to their company thanks to the features offered by the system.<\/p>\n<p>Iz Technology Service, which is an example of innovation and experience in the sector, started using Zoho CRM with the advice of Peranet experts and was able to track all activities related to customers from all communication channels from a single platform. Additionally, with the information obtained from the Sales Opportunities section in Zoho CRM, it became possible to track how much sales were made to these customers.<\/p>\n<p><img decoding=\"async\" class=\"lazyload alignnone wp-image-3166 size-full\" src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz1.jpg\" data-orig-src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz1.jpg\" alt=\"\" width=\"1366\" height=\"659\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271366%27%20height%3D%27659%27%20viewBox%3D%270%200%201366%20659%27%3E%3Crect%20width%3D%271366%27%20height%3D%27659%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz1-200x96.jpg 200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz1-300x145.jpg 300w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz1-400x193.jpg 400w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz1-600x289.jpg 600w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz1-768x371.jpg 768w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz1-800x386.jpg 800w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz1-1024x494.jpg 1024w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz1-1200x579.jpg 1200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz1.jpg 1366w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1366px) 100vw, 1366px\" \/><\/p>\n<p>One of the other shortcomings of Iz Technology Service was that communication during the sales process, which is one of the most important elements of being a corporate company, was old-fashioned. For this reason, Peranet experts prepared letterhead proposal templates for the company on the web and enabled customers to make offers via e-mail. Thus, the role of digitalization was utilized at the bidding stage.<\/p>\n<p>Apart from this, as a development that will benefit the company in many areas from sales to customer management, Zoho Sales IQ has started to measure how much time customers spend on the website. Additionally, with the same application, a live chat icon was placed on the website, allowing customers and prospective customers to chat live with customer representatives. In this way, \u0130Z Technology Service achieved its aim of being more accessible.<\/p>\n<p><img decoding=\"async\" class=\"lazyload alignnone wp-image-3167 size-full\" src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz2.jpg\" data-orig-src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz2.jpg\" alt=\"\" width=\"1348\" height=\"656\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271348%27%20height%3D%27656%27%20viewBox%3D%270%200%201348%20656%27%3E%3Crect%20width%3D%271348%27%20height%3D%27656%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz2-200x97.jpg 200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz2-300x146.jpg 300w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz2-400x195.jpg 400w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz2-600x292.jpg 600w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz2-768x374.jpg 768w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz2-800x389.jpg 800w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz2-1024x498.jpg 1024w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz2-1200x584.jpg 1200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz2.jpg 1348w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1348px) 100vw, 1348px\" \/><\/p>\n<p><img decoding=\"async\" class=\"lazyload alignnone wp-image-3168 size-full\" src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz3.jpg\" data-orig-src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz3.jpg\" alt=\"\" width=\"1358\" height=\"631\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271358%27%20height%3D%27631%27%20viewBox%3D%270%200%201358%20631%27%3E%3Crect%20width%3D%271358%27%20height%3D%27631%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz3-200x93.jpg 200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz3-300x139.jpg 300w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz3-400x186.jpg 400w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz3-600x279.jpg 600w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz3-768x357.jpg 768w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz3-800x372.jpg 800w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz3-1024x476.jpg 1024w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz3-1200x558.jpg 1200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz3.jpg 1358w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1358px) 100vw, 1358px\" \/><\/p>\n<p>When it comes to customer management, Zoho Social should not be mentioned. Thanks to Zoho Social, interaction with customers (comments, likes, complaints and compliments) on all social media of Iz can be tracked concretely and instantly. At this point, the features of Zoho Analytics were used when necessary, and customer-related activities were reported in detail and followed up with analysis, and performance measurements of the sales and project teams were also provided.&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"lazyload alignnone wp-image-3169 size-full\" src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz4.jpg\" data-orig-src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz4.jpg\" alt=\"\" width=\"1366\" height=\"659\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271366%27%20height%3D%27659%27%20viewBox%3D%270%200%201366%20659%27%3E%3Crect%20width%3D%271366%27%20height%3D%27659%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz4-200x96.jpg 200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz4-300x145.jpg 300w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz4-400x193.jpg 400w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz4-600x289.jpg 600w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz4-768x371.jpg 768w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz4-800x386.jpg 800w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz4-1024x494.jpg 1024w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz4-1200x579.jpg 1200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz4.jpg 1366w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1366px) 100vw, 1366px\" \/><\/p>\n<p><img decoding=\"async\" class=\"lazyload alignnone wp-image-3170 size-full\" src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz5.jpg\" data-orig-src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz5.jpg\" alt=\"\" width=\"1365\" height=\"658\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271365%27%20height%3D%27658%27%20viewBox%3D%270%200%201365%20658%27%3E%3Crect%20width%3D%271365%27%20height%3D%27658%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz5-200x96.jpg 200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz5-300x145.jpg 300w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz5-400x193.jpg 400w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz5-600x289.jpg 600w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz5-768x370.jpg 768w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz5-800x386.jpg 800w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz5-1024x494.jpg 1024w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz5-1200x578.jpg 1200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz5.jpg 1365w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1365px) 100vw, 1365px\" \/><\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>An SMS system was established to inform the dealer staff and the customer when the stages change in the Work Order module created specifically for \u0130z Teknoloji in Zoho CRM. The customer&#8217;s information available in CRM was used within the SMS. In this way, it has become easy to see the current stage of the customer and the dealer. The infrastructure for SMS work was provided by integrating with the manually sent SMS infrastructure that Iz Teknoloji had previously used. They have simplified the company&#8217;s follow-up processes not only via e-mail but also by sending SMS to the phone.&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"lazyload alignnone wp-image-3171 size-full\" src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz6.jpg\" data-orig-src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz6.jpg\" alt=\"\" width=\"1366\" height=\"657\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271366%27%20height%3D%27657%27%20viewBox%3D%270%200%201366%20657%27%3E%3Crect%20width%3D%271366%27%20height%3D%27657%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz6-200x96.jpg 200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz6-300x144.jpg 300w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz6-400x192.jpg 400w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz6-600x289.jpg 600w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz6-768x369.jpg 768w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz6-800x385.jpg 800w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz6-1024x493.jpg 1024w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz6-1200x577.jpg 1200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz6.jpg 1366w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1366px) 100vw, 1366px\" \/><\/p>\n<p>Iz Technology also has dealer systems in addition to its own company personnel. At this stage, the Customer Portal, an issue for which Zoho CRM finds a solution, will come in handy. Thanks to portal authorization, a screen has been created for each dealer where they can see only their own customers and enter their own records. In this way, dealers&#8217; records can be tracked in an up-to-date manner within Zoho CRM.&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"lazyload alignnone wp-image-3172 size-full\" src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz7.jpg\" data-orig-src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz7.jpg\" alt=\"\" width=\"1366\" height=\"656\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271366%27%20height%3D%27656%27%20viewBox%3D%270%200%201366%20656%27%3E%3Crect%20width%3D%271366%27%20height%3D%27656%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz7-200x96.jpg 200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz7-300x144.jpg 300w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz7-400x192.jpg 400w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz7-600x288.jpg 600w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz7-768x369.jpg 768w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz7-800x384.jpg 800w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz7-1024x492.jpg 1024w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz7-1200x576.jpg 1200w, https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/iz7.jpg 1366w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1366px) 100vw, 1366px\" \/><\/p>\n<p>In this way, \u0130Z Technology Service, benefiting from Zoho products and Peranet&#8217;s vast knowledge, has increased its success in Sales Processes, Customer and Project Management and many other areas and made the necessary changes. If you want to make the necessary changes in your own company&#8217;s processes and add value to your corporate organization, our team of Zoho experts <a href=\"https:\/\/www.peranet.com.tr\/iletisim\/\">&nbsp; &nbsp;<\/a> \u0130Sjust away.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":8332,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"portfolio_category":[104],"portfolio_skills":[],"portfolio_tags":[109],"class_list":["post-6783","avada_portfolio","type-avada_portfolio","status-publish","format-standard","has-post-thumbnail","hentry","portfolio_category-success-stories","portfolio_tags-it"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IZ TECHNOLOGY SERVICE - 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