{"id":6780,"date":"2023-04-02T21:50:10","date_gmt":"2023-04-02T18:50:10","guid":{"rendered":"https:\/\/peranet.com.tr\/project-items\/emlak-konut\/"},"modified":"2023-09-22T13:46:43","modified_gmt":"2023-09-22T13:46:43","slug":"emlak-konut","status":"publish","type":"avada_portfolio","link":"https:\/\/peranet.com.tr\/en\/kurumsal-basari-hikayeleri\/emlak-konut\/","title":{"rendered":"Emlak Konut"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-reading-box-container reading-box-container-1\" style=\"--awb-title-color:var(--awb-color8);--awb-margin-top:0px;--awb-margin-bottom:20px;\"><div class=\"reading-box\" style=\"background-color:var(--awb-color2);border-width:1px;border-color:rgba(226,226,226,0);border-left-width:3px;border-left-color:var(--primary_color);border-style:solid;\"><div class=\"reading-box-additional\"><img decoding=\"async\" class=\"lazyload alignnone size-full wp-image-3139\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27201%27%20height%3D%27105%27%20viewBox%3D%270%200%20201%20105%27%3E%3Crect%20width%3D%27201%27%20height%3D%27105%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/peranet.com.tr\/wp-content\/uploads\/2023\/04\/emlak-konut-logo.jpg\" alt=\"\" width=\"201\" height=\"105\"><\/p>\n<p><strong>Customer:&nbsp;<\/strong>Emlak Konut<\/p>\n<p><strong>Date:&nbsp;<\/strong>2020<\/p>\n<p><strong>Services:&nbsp;<\/strong>Digitization of Sales Processes<\/p>\n<p><strong>Website:<\/strong><a href=\"http:\/\/www.emlakkonut.com.tr\/tr-TR\" target=\"_blank\" rel=\"noopener noreferrer\"> emlakkonut.com.tr<\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-five\" style=\"--awb-sep-color:var(--awb-color5);\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h1>Status Assessment<\/h1><\/h5><\/div><ul style=\"--awb-margin-bottom:35px;--awb-iconcolor:var(--awb-color5);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">A 15-person sales team was struggling to manage communications coming from a single WhatsApp number.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">One person was using WhatsApp on mobile, while another was using it on the desktop.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Only two people were responsible for handling all WhatsApp communications.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Emlak Konut employees had previously experienced difficulties with WhatsApp personal and WhatsApp Business usage.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">They had tried different solutions via WhatsApp API but were not satisfied.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Our customer was facing difficulties in getting support from WhatsApp API.<\/div><\/li><\/ul><div class=\"fusion-title title fusion-title-2 sep-underline sep-solid fusion-title-text fusion-title-size-five\" style=\"--awb-sep-color:var(--awb-color5);\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h1>Improvements<\/h1><\/h5><\/div><ul style=\"--awb-margin-bottom:35px;--awb-iconcolor:var(--awb-color5);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">The integration of Freshchat with WhatsApp API was implemented.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">The team can access and respond to WhatsApp communications from 15 people simultaneously, both on mobile and desktop.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">The management of communications was made possible even outside the office using the Freshchat mobile application.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Facebook Messenger was connected with Freshchat.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Messages were automatically assigned to users based on their languages, allowing for appropriate responses.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">The history of conversations was stored, and all team members could control the communications.<\/div><\/li><\/ul><div class=\"fusion-title title fusion-title-3 sep-underline sep-solid fusion-title-text fusion-title-size-five\" style=\"--awb-sep-color:var(--awb-color5);\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h1>Favorite Features<\/h1><\/h5><\/div><ul style=\"--awb-margin-bottom:35px;--awb-iconcolor:var(--awb-color5);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Freshchat &#8211; WhatsApp integration <\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Freshchat mobile app (iOS and Android) <\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Integration of Facebook Messenger with Freshchat <\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Automatic assignment of messages to employees based on languages <\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"special-heading\">\n<h4>About the Company<\/h4>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>Emlak Konut, a leading brand in the construction industry that has been pioneering urbanization in Turkey since its establishment in 1953, is committed to enhancing people&#8217;s quality of life by building comfortable, environmentally friendly, and modern cities as part of its corporate vision. Along with this fundamental goal, Emlak Konut has been the architect of many innovative practices in the industry. Emlak Konut kurulu\u015fundan beri artan ivmesi, insan odakl\u0131 kurum felsefesi ve geldi\u011fi noktadaki konumu itibariyle yar\u0131nlara g\u00fc\u00e7l\u00fc ad\u0131mlarla y\u00fcr\u00fcyor. This country is getting closer every day to its goal of becoming a global player to be proudly mentioned.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"special-heading\">\n<h4>About the Project<\/h4>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>Emlak Konut, a well-established real estate company with over 50 years of experience in the industry, was facing challenges in supporting its foreign customers. Only two people could handle the WhatsApp communication with foreign customers, whether from mobile or desktop This significant deficiency in customer service was hindering their efficiency To solve this problem, Emlak Konut decided to benefit from our company&#8217;s consulting services.<\/p>\n<p>Under our company&#8217;s guidance, the integration of Freshchat with WhatsApp was implemented. With this integration, messages sent by foreign customers through WhatsApp and Facebook Messenger could be viewed in a unified interface on the Emlak Konut website. Additionally, these messages were previously limited to the control of only two employees in the company. However, after the integration, they could be viewed and managed by a team of 15 people simultaneously.&nbsp;<\/p>\n<p>One of the most enjoyable aspects was the ability to manage communications even outside the office using the Freshchat mobile application. As a result, Emlak Konut became capable of responding to foreign customer requests from Facebook Messenger, WhatsApp, and their website at any time. Moreover, thanks to the unique structure of Freshchat, the history of the conversations could be stored, and all team members could access them for reference.&nbsp;<\/p>\n<p>Messages were assigned to the correct employees based on their languages, enabling appropriate responses to be given to messages in different languages.&nbsp;&nbsp;<\/p>\n<p>Emlak Konut&#8217;s employees prioritizing customer satisfaction and aiming to be accessible to them at all times successfully achieved all these improvements using Freshchat. If you also want multiple users to manage the messages received on your company&#8217;s WhatsApp even when they are on the move&nbsp;you can contact us <a href=\"https:\/\/peranet.com.tr\/iletisim\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>&nbsp;.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":8339,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"portfolio_category":[104],"portfolio_skills":[],"portfolio_tags":[106],"class_list":["post-6780","avada_portfolio","type-avada_portfolio","status-publish","format-standard","has-post-thumbnail","hentry","portfolio_category-success-stories","portfolio_tags-real-estate"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Emlak Konut - 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