{"id":6772,"date":"2023-04-03T18:24:17","date_gmt":"2023-04-03T15:24:17","guid":{"rendered":"https:\/\/peranet.com.tr\/project-items\/smile-hair-clinic\/"},"modified":"2023-09-22T13:02:27","modified_gmt":"2023-09-22T13:02:27","slug":"smile-hair-clinic","status":"publish","type":"avada_portfolio","link":"https:\/\/peranet.com.tr\/en\/kurumsal-basari-hikayeleri\/smile-hair-clinic\/","title":{"rendered":"Smile Hair Clinic"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-reading-box-container reading-box-container-1\" style=\"--awb-title-color:var(--awb-color8);--awb-margin-top:0px;--awb-margin-bottom:20px;\"><div class=\"reading-box\" style=\"background-color:var(--awb-color2);border-width:1px;border-color:rgba(226,226,226,0);border-left-width:3px;border-left-color:var(--primary_color);border-style:solid;\"><div class=\"reading-box-additional\"><strong>Customer :&nbsp;Smile Hair Clinic<\/strong><\/p>\n<p><strong>Date:&nbsp;<\/strong>2020<\/p>\n<p><strong>Services<\/strong><\/p>\n<ul>\n<li>Zoho CRM software was installed, and the relevant team received training.<\/li>\n<li>Zoho Sales IQ activated Chatbot.<\/li>\n<li>Interaction with clients was enhanced through Zoho Desk.<\/li>\n<li>Financial management made easy with Zoho Books<\/li>\n<li>Technical reporting was enabled through Zoho Analytics support.<\/li>\n<li>Operational processes were loaded onto Zoho Work Drive.<\/li>\n<li>Social media accounts were monitored using Zoho Social.<\/li>\n<li>Efficient appointment management was achieved through Zoho Bookings and Zoho Calendar.<\/li>\n<\/ul>\n<p><strong>Website: <\/strong><a href=\"https:\/\/www.smilehairclinic.com\/\"><strong>smilehairclinic.com<\/strong><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-five\" style=\"--awb-sep-color:var(--awb-color5);\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h1>Status Assessment<\/h1><\/h5><\/div><ul style=\"--awb-margin-bottom:35px;--awb-iconcolor:var(--awb-color5);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">The company that was working with the classic Excel program could not integrate different systems together.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Communication forms from the website were being collected in a separate place.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Email messages were being collected in a separate place.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">WhatsApp messages were being collected on each customer representative&#8217;s personal phone.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Collecting new data in Excel, updating and tracking existing plans was causing confusion and slowing down the workflow.<\/div><\/li><\/ul><div class=\"fusion-title title fusion-title-2 sep-underline sep-solid fusion-title-text fusion-title-size-five\" style=\"--awb-sep-color:var(--awb-color5);\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h1>Integrations<\/h1><\/h5><\/div><ul style=\"--awb-margin-bottom:35px;--awb-iconcolor:var(--awb-color5);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Facebook, Twitter, and Instagram accounts are actively monitored through Zoho Social.<\/div><\/li> <li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Questions coming from the website are recorded and promptly answered through Zoho Desk.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Dedicated records are created for clients on Zoho Work Drive. Files in various formats such as documentation or visuals related to individuals and operations can be uploaded.<\/div><\/li><\/ul><div class=\"fusion-title title fusion-title-3 sep-underline sep-solid fusion-title-text fusion-title-size-five\" style=\"--awb-sep-color:var(--awb-color5);\"><h5 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h1>Favorite Features<\/h1><\/h5><\/div><ul style=\"--awb-margin-bottom:35px;--awb-iconcolor:var(--awb-color5);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Under Zoho One, all applications are unlocked with a single license fee.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">With Round Robin, visitors are assigned to relevant representatives based on language and country.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Zoho Books is used to keep all financial records, generate reports, and perform profit-loss analysis.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Zoho Analytics allows for custom reports and analysis results of integrated applications, aiding in the creation of new strategies.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Within the organization, each employee can view data within their authorization limits. Data sharing can be limited to relevant departments as necessary.<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"special-heading\">\n<h4>About the Company<\/h4>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><b>&nbsp;<\/b>Smile Hair Clinic, based in a 10-story smart building in Istanbul, is a strong brand in the field of medical aesthetics, renowned worldwide for its experts. It offers visa consultancy services for domestic and foreign clients coming from within Turkey and abroad, handles hotel reservations, greets clients at the airport, and sees them off after their services. The company, which carries out a complex organization from the first contact on the web to the end of the operation, works with professionals, each of whom is an expert in their field, to host their guests in the best possible way. The brand, which demonstrates its quality in health tourism with the references of its guests from various countries, attaches serious importance to post-process services. They requested an advanced software to collect all data in a single area, monitor and actively monitor operational processes in detail. Active tracking, they chose the &#8216;Zoho One&#8217; application suite, which offers nearly 60 functions, as their solution.&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"special-heading\">\n<h4>About the Project<\/h4>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>We know that each brand has its unique identity, each business has its distinct dynamics, and each administrative management has different needs. In order to provide the best solution for our customers, we carefully analyze their working principles. tanding out with hair transplant services in health tourism, &nbsp;Smile Hair Clinic also performs various aesthetic operations. As a company that has made a name for itself in various parts of the world with its success, it welcomes visitors from everywhere. By meticulously planning the needs, shortcomings, and expectations of the company&#8217;s internal and external operational processes, we prepared the most accurate service package that would coordinate all departments.&nbsp;<\/p>\n<p>We have begun with Zoho CRM. Prospective customers and inquiries from all digital channels, including Facebook and Google Ads, were consolidated into a single repository. An automatic message greeted every visitor through a chat icon placed on the website. Zoho Sales IQ directs the engaged visitor&#8217;s query to the appropriate customer representative based on their question and assigns it in the language they are using. The Round Robin feature automatically ensures 50% equal distribution among representatives, preventing congestion on a single channel. IP records of unengaged visitors are archived in &#8216;missed call&#8217; reports. This feature aims to measure data such as the country of entry, duration of site visits, and interest in specific pages used for continuous improvement efforts to enhance service quality.&nbsp;<\/p>\n<p>Within Zoho CRM, dedicated cards are created for qualified clients labeled with tags. These cards enable detailed monitoring of the operational process of new or existing clients. A wealth of data is stored, including which offers were presented, at which stage the consultation is, who is following up, whether the operation was scheduled, and &nbsp;what pre- and post-operative services were provided.&nbsp;<\/p>\n<p>An optimization was also implemented for customer representatives&#8217; question-answer or invitation calls. In automatically opened sections, a 14-day communication window is provided for each representative. If the service cannot be successfully provided after five attempts, the potential customer is assigned to a different representative to prevent their loss. Prospective customers are invited to interact through automated emails sent according to their country and language If positive interaction occurs, an automatic offer email is sent. If successful, after entering the operation phase, information about the reserved flight, hotel, or welcome service for the customer is communicated. The Zoho Bookings appointment system interacts with Zoho Calendar. Calendar management is facilitated, showing on a single screen which doctor is available on which date, when the procedure will be performed for which client, and the working hours.&nbsp;<\/p>\n<p>When you require a series of systems that ensure coordinated operation between all departments, facilitate customer relations, data management, and financial tracking, Zoho One is always there for you. By using our digital solutions that will elevate your industry experience, with the support of our expert team, you can quickly and easily surpass your competitors.&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":8312,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"portfolio_category":[104],"portfolio_skills":[],"portfolio_tags":[113],"class_list":["post-6772","avada_portfolio","type-avada_portfolio","status-publish","format-standard","has-post-thumbnail","hentry","portfolio_category-success-stories","portfolio_tags-health-tourism"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Smile Hair Clinic - PeraNet<\/title>\n<meta name=\"robots\" content=\"index, follow, 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