Over 150,000 businesses trust Freshdesk

With Freshdesk, satisfy your customers and win them for life!

150.000+

Trusted by Active Businesses

GENERAL FEATURES

SUPPORT REQUESTS

Continuously track support requests by prioritizing, categorizing, and assigning them…

  • Team Inbox
  • SLA Management
  • Detection of Agent Conflicts
  • Custom Support Request Status
  • Scenario Automation
  • Predefined Responses 

COLLABORATION

Work together as teams to resolve customer issues quickly and efficiently.

  • Team Meetings
  • Support Request Sharing
  • Linked Support Requests
  • Parent-Child Support Request Association

MULTI-CHANNEL

Consolidate and manage all support-related communications from multiple channels on a single platform.

  • Email
  • Phone
  • Website
  • Chat

MEASURE AND IMPROVE EFFICIENCY

Identify issues, plan based on metrics, and enhance the performance of the helpdesk.

  • Helpdesk Reports
  • Customer Satisfaction Scoring
  • Dashboards
  • Replies and Comments
  • Schedule Reports

PRICES

FREE

For Starters

Included Features

• Ticket Creation via Email & Social Media
• Ticket Dispatching
• Knowledge Base
• Ticket Trend Report
• Data Center Location
• Team Collaboration

GROWTH

For Faster Growth

Included Features

Everything in the Free Package plus…
• Automation
• Agent Collision Detection
• App Integrations
• Helpdesk Reporting
• SLA & Business Hours
• Custom Email Server
• Custom Ticket Views
• Ticket Fields and Status
• Customizable User Fields
• Customizable SSL

PRO

For High Performance

Included Features

Everything in the Growth Package plus…
• Round-robin Ticket Assignment
• Customizable Roles
• Customizable Reports and Dashboards
• Customer Segments
• Versioning in Knowledge Base
• Multiple Products (up to 5)
• Up to 5,000 Users
• Flexible API Limits
• Customer Satisfaction Surveys & Reports
• Multiple SLA & Business Hours
• SLA Reminder & Escalation to Management
• Multi-language Knowledge Base
• Customizable Apps

ENTERPRISE

Supportive for Business

Included Features

Everything in the Pro Package plus…
• Feature-based Ticket Routing
• Sandbox
• Audit Logs
• Knowledge Base Approval Workflows
• Agent Shifts
• IP Range Restriction
• Email Bot (FREDDY Bot)
• 5,000 bot sessions per month
• Assist Bot (FREDDY Bot)
• Auto-triage – Automatic Ticket Classification (FREDDY Bot)
• Article Prediction (FREDDY Bot)
• Robo Assist (FREDDY Bot)
• Canned Response Prediction (FREDDY Bot)
• Unlimited Multiple Products
• Automatic Ticket Creation from Social Media

Completed Corporate Projects

300+ Projects

All-in-one customer support software

Freshdesk is a user-friendly customer support software that allows your team to communicate with your customers through various channels such as email, phone, chat, and social media.

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