Over 150,000 businesses trust Freshchat.

Freshchat helps you communicate with your customers wherever they are.

150.000 +

Trusted by Active Businesses

MESSAGING CHANNELS

Communicate via multiple channels from a single platform!
Choose Your Channel, Connect, and Message

  • WhatsApp for Business
  • Facebook Messenger
  • Your Website
  • LINE*
  • Wechat*

CHATBOTS

Easily integrate chatbots into your communication processes and boost your efficiency.

  • Connect with Freshdesk, Google Calendar, Freshsales.
  • Allow bots to answer many issues with the help of Artificial Intelligence (AI).
  • Freddy Chatbot analyzes customer conversations and uses machine learning technology to create question lists.
  • Let bots understand questions in your customers’ native language and respond to them.

INTEGRATIONS

  • Whatsapp
  • Apple Business Chat
  • Facebook Messenger
  • Freshdesk
  • Freshsales
  • Shopify
  • Clearbit
  • Zendesk
  • Slack
  • WordPress
  • OBI4wan

PROACTIVE CAMPAIGNS

Engage before your visitors leave. Use Triggered Messages to proactively target and send personalized messages based on where they came from, who they are, and what they do on your website.

  • Custom Targeting
  • Trigger Options
  • Campaign Trends

PACKAGES

FREE

For Starters

Included Features:
• Opening Tickets via Email & Social Media
• Ticket Submission
• Knowledge Base
• Ticket Trend Report
• Data Center Location
• Team Collaboration

GROWTH

For Growing Faster

Included
Everything in the Free Package plus…
• Automation
• WhatsApp API Integration
• Agent Collision Detection
• App Integrations
• Helpdesk Reporting
• SLA & Business Hours
• Custom Email Server
• Custom Ticket Views
• Ticket Fields and Status
• Customizable User Fields
• Customizable SSL

PRO

For High Performance

Included
Everything in the Growth Package plus…
Queue-based Ticket Assignment
• Customizable Roles
• Customizable Reports and Dashboards
• Customer Segments
• Versioning in Knowledge Base
• Multiple Products (up to 5)
• Up to 5,000 Users
• Flexible API Limits
• Customer Satisfaction Surveys & Reports
• Multiple SLAs & Business Hours
• SLA Reminder & Escalation to Top Management
• Multilingual Knowledge Base
• Customizable Applications

ENTERPRISE

Supportive For Business

Included
Everything in the Pro Package plus…
• Feature-based Ticket Routing
• Sandbox
• Audit Logs
• Knowledge Base Approval Workflows
• Agent Shifts
• IP Range Restriction
• Email Bot (FREDDY Robot)
• Monthly 5,000 bot sessions
• Assist Bot (FREDDY Robot)
• Auto-triage – Automatic Ticket Classification (FREDDY Robot)
• Article Prediction (FREDDY Robot)
• Robo Assist (FREDDY Robot)
• Ready Answer Prediction (FREDDY Robot)
• Unlimited Multiple Products
• Automatic Ticketing from Social Media.

Completed Corporate Projects

300+ Projects

Miss No Opportunity!

Freshchat is a modern messaging software designed for teams who crave more. Transform your visitors into potential customers and your customers into happy, engaged users!

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